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The Secret to Systems That Thrive: It's About Respect, Not Maxing Out | The Spark
Random musings about software development, facilities management and the built environment.
November 18, 2025
The Three Acts of Respect: How Giving Systems Space Leads to 40% Fewer Maintenance Calls
Facilities Manager Aino was stuck in the trap of maximum utilization. Every square foot and every scheduled minute on campus was packed, leading to constant breakdowns, high turnover, and systemic brittleness.
Aino recently found inspiration in Machaelle Small Wright’s work, realizing the fundamental truth: A system—whether it’s machinery, space, or a schedule—needs adequate space and respect to function optimally and thrive.
The solution wasn't a new management chart; it was a philosophical shift to a partnership approach.
Here are the three surprising "acts of respect" that dropped maintenance calls by 40% and allowed the entire campus system to breathe:
1. Respecting the Machinery's Need for Space
Aino removed the oldest, most space-consuming auxiliary chiller in the central plant. This wasn't a cost-cutting measure; it was an act of respect. The resulting maintenance paths allowed technicians to work patiently and proactively.
The shift: By giving the equipment space to breathe, Aino partnered with the mechanical system, prioritizing its long-term health over short-term capacity.
2. Respecting the Flow of Energy
The Student Union lounge was crowded and chaotic. Aino created a large, sunlit "Space for Pause"—left completely empty. This empty corner was a spatial buffer that absorbed kinetic energy and reduced stress.
The shift: The deliberate gap acknowledged the psychology of the space. By respecting the need for a pause, Aino transformed the lounge into a true hub where higher-quality engagement could thrive.
3. Respecting the Transition
Lecture Hall B's back-to-back bookings led to frantic, poor clean-ups. Aino instituted a mandatory, protected 30-minute buffer time after every booking, sacred for custodial and AV teams.
The shift: This buffer time was the ultimate act of respect for staff labor and the system's integrity. It was an intentional investment that stabilized the operation and eliminated the constant stress of crisis management.
The big takeaway: True, sustainable efficiency comes when you respect the limits of the system—giving it space, time, and attention. This principle is a powerful force, whether you’re managing complex machinery or your own schedule.
References
- Gifford, R. (2014). Environmental Psychology: Principles and Practice (5th ed.).
- Machaelle Small Wright. (n.d.). Behaving As If the God in All Life Mattered.
- Womack, J. P., & Jones, D. T. (1996). Lean Thinking: Banish Waste and Create Wealth in Your Corporation.
Question for you: What intentional "act of respect" could you perform for one of your own systems (work, health, or personal schedule) this week?
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